Resida understands that in order to deliver outstanding service to our landlords, we need to take care of our tenants.
We can arrange viewings during the weekends and evenings when required.
From 1st October 2008, all properties that are marketed for rent MUST have an Energy Performance Certificate (EPC). The EPC is made available for tenants to see, making it easier for tenants to understand how much their utility bills are likely to be.
Resida is a local letting agency which has been around for over 20 years and is run and managed by Catherine Burns, who is assisted by Kelly Davey. We can offer advice on a range of properties that are close to schools, businesses and health care facilities. All lettings staff are professionally trained and able to assist tenants to find rental properties to rent that will meet their needs and ensure the tenancy is happy and problem-free. The Resida team will continue to liaise with and look after tenants throughout the rental period.
Typically, rental properties become available about two months before occupancy date, so where possible it is advisable to start looking early.
At Resida, we believe that taking care of tenants is just as important as supporting landlords. A positive tenancy experience benefits everyone, which is why we make the process simple, transparent, and fully compliant with the latest regulations.
We provide a wide range of local homes across Doncaster and the surrounding areas, all let legally and to the highest standards. Every property has its deposit protected in a government-approved scheme, and tenancy agreements are written in plain English so you know exactly where you stand.
Viewings are always accompanied and arranged at convenient times, and once you’ve chosen your new home, our team will be on hand to guide you through every step of the move-in process.
With many years of experience working with people from all walks of life, our team combines professionalism with a friendly, approachable attitude. From your first enquiry to the day you move out, we’re here to make sure your tenancy runs smoothly and that you always feel supported.
Once you’ve chosen a property you love, the next step is to complete a simple application. This involves a few routine checks to make sure the home is right for you and that everything runs smoothly throughout your tenancy.
We’ll ask for some information about your current situation, such as your employment and income, and carry out a credit check. If you’ve rented before, we may also contact your previous landlord or agent. Don’t worry — this is a standard process that protects everyone involved.
If you’re not able to meet the requirements on your own, a guarantor may be needed. This is usually a family member or close contact who agrees to step in if you ever have difficulty meeting your obligations. We’ll guide you and them through that process if it’s required.
And of course, you’ll need to provide proof of identity and Right to Rent documents as required by law — usually a passport, driving licence, or other official ID. We’ll let you know exactly what’s needed and help make it as straightforward as possible.
Before you move in, you’ll sign a Tenancy Agreement. This is a legally binding contract between you and your landlord, but it’s written in plain English so you can clearly see your rights and responsibilities.
The agreement sets out simple things such as paying your rent on time, looking after the property, and the landlord’s obligations to maintain the home and keep it safe. You’ll receive a copy of the agreement before signing, giving you the chance to read it carefully and ask us any questions.
We want you to feel confident and reassured before committing, so we’ll always make sure you understand the terms fully and are comfortable moving forward.
Before you move in, you’ll be asked to pay your first month’s rent in advance, along with a security deposit. By law, deposits are capped at the equivalent of five weeks’ rent under the Tenant Fees Act 2019.
Your deposit is there simply as reassurance for the landlord — covering things like unpaid rent or damage — and as long as the tenancy terms are met and the property is returned in good condition, it will be refunded in full.
At Resida, every deposit is safely registered with the Deposit Protection Service (DPS). This gives you full protection and a clear process for resolving disputes fairly, should any ever arise.
Reposit – An Alternative to a Cash Deposit
Instead of paying a traditional five-week deposit, some tenants choose to use Reposit, which requires only a small one-off fee at the start of the tenancy. It’s designed to make moving in more affordable, while still giving landlords protection and ensuring that any disputes are handled fairly by an independent resolution service.
Whether you use the DPS or Reposit, your deposit arrangements are always safeguarded and transparent.
If you pay a traditional deposit, we’ll register it with the Deposit Protection Service (DPS) and you’ll receive confirmation within 30 days. This includes details of how your deposit is protected and how it would be returned at the end of your tenancy.
If you opt for Reposit, you’ll receive similar peace of mind: your tenancy is backed by their independent protection scheme, ensuring disputes are resolved fairly and professionally without the need for a large upfront payment.
Once your application has been approved, we’ll agree a move-in date with you. Before you collect your keys, you’ll need to:
- Sign your tenancy agreement.
- Pay your first month’s rent in advance.
- Pay your deposit (or set up Reposit if you’ve chosen that option).
Payments are made securely by bank transfer — we’ll provide you with the account details and guidance to make this simple.
This way, everything is taken care of before move-in day, leaving you free to focus on settling into your new home.
While landlords are responsible for insuring the building itself, tenants are responsible for protecting their own belongings. That means arranging a contents insurance policy to cover your furniture, clothes, and personal items against risks such as theft, fire, or accidental damage.
Contents insurance isn’t mandatory, but it is strongly recommended. Without it, you could be left out of pocket if something unexpected happens.
If you’d like help, Resida can introduce you to specialist tenant insurance providers — giving you affordable options tailored to renting.
At the start of your tenancy, we prepare an inventory and schedule of condition. This document records the state of the property, along with any furnishings, fixtures, and fittings.
You’ll be given a copy to check and agree at move-in. It’s important to take time to review it carefully, as this document is used at the end of the tenancy to assess whether any deductions should be made from your deposit.
At check-out, the inventory will be reviewed again. Any fair wear and tear is taken into account, but damage or missing items may result in charges. Being present at both check-in and check-out is always recommended, so everything is clear and transparent from start to finish.
During your tenancy, you’re responsible for looking after the property as if it were your own home. This includes:
- Reporting any issues with gas, electricity, or maintenance straight away.
- Locking up and securing the property whenever it’s left unattended.
- Taking reasonable steps in colder months to avoid problems such as frozen pipes.
- Respecting any leasehold rules if you’re renting a flat or maisonette.
In short, we ask that you treat the property with care and keep us informed if anything needs attention. This helps prevent small problems from becoming bigger ones and keeps your home comfortable and safe.
Your deposit is there to give landlords peace of mind, but as long as the property is looked after and the tenancy terms are followed, it will be returned to you in full at the end of your tenancy.
Deductions may be made if:
- Items listed on the inventory are missing or damaged.
- Cleaning is required beyond fair wear and tear.
- Repairs are needed due to damage caused during the tenancy.
- There are rent arrears or other breaches of the tenancy agreement.
We always work fairly: any proposed deductions are supported with evidence such as invoices or photographs. Where possible, we’ll agree these with you directly. If agreement can’t be reached, the matter will be referred to the independent dispute resolution service provided by the DPS or Reposit.
For standard residential tenancies, tenants are responsible for paying:
- Gas, electricity, and water bills.
- Council Tax (you must inform the council of your new address).
- A valid TV licence, if you watch live TV or use BBC iPlayer.
In shared HMO properties, utilities and Council Tax are usually included in the rent. This will be made clear in your tenancy agreement so you know exactly what’s covered.
Before your tenancy begins, you’ll receive a copy of your Tenancy Agreement and any required legal notices. Please take time to read these carefully and ask us if anything is unclear — we’re here to help.
During your tenancy, you have the right to live in your home without unnecessary interruption, provided you follow the tenancy terms. As part of our management service, we do carry out regular inspections, usually every three months. We’ll always contact you in advance to agree a convenient time.
These visits are simply to make sure everything is in order and to give you the chance to raise any concerns with us.
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Inspections are a normal part of looking after a rental property. They help ensure that the tenancy is running smoothly, the property is being well cared for, and any maintenance needs are identified early.
We usually carry out inspections every three months. This also gives you the opportunity to discuss any concerns or requests with us, and for us to arrange repairs before they become bigger issues.
If you notice any problems in between inspections, please let us know straight away — we work with trusted local contractors and will aim to resolve issues as quickly as possible.
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Rent is due each month, on the date set out in your tenancy agreement. Payments must be made by standing order or bank transfer, which ensures they are secure, reliable, and easy to track.
If you are sharing a property, each tenant is jointly and severally liable. This means that while you each contribute towards the rent, you are all legally responsible for making sure the full amount is paid on time.
If there are ever difficulties with payment, please contact us as soon as possible — we’ll always try to work with you to find a solution.
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When your tenancy comes to an end, you’ll need to prepare the property so that it can be checked against the original inventory and schedule of condition.
This means:
- Arranging final meter readings and informing your utility providers and the local council of your moving-out date.
- Returning the property in a clean and tidy condition. This may include professional cleaning of carpets, curtains, or appliances if required.
- Placing all items of furniture and inventory back in their original rooms.
Once the check-out inspection is complete and any deductions (if necessary) are agreed, your deposit (or balance of it) will be returned.
We can also recommend reliable local cleaning and maintenance services to help make your move as smooth as possible.
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This guide is designed to give you a clear overview of what to expect when renting a property with Resida. It highlights your responsibilities as a tenant, but just as importantly, it explains the support you can expect from us throughout your tenancy.
We want every tenant to feel confident, secure, and supported in their home. If you have any questions at any stage — before you move in, during your tenancy, or when it comes to moving out — our team is here to help.
Telephone: 01302 851920
Email: info@resida.co.uk